Dispatch and Refund Policy

Dispatch Policy

We aim to dispatch your item within 3-5 working days. If you have selected a framing option our delivery time will be extended as each frame is custom made.

Delivery Methods

Unframed art:

We post all unframed screen prints in rigid flat envelopes as we don’t want to roll our art into tubes.

Framed art:

All framed items can be collected from our framers in East London, or posted on to your address. Our framers are Well Hung. You can find out more at https://wellhung.co.uk/.

Books:

We post your book out in flat rigid envelope using a range of delivery services, including Royal Mail.

Prices and Tax

All prices are inclusive of VAT where relevant.

Duty

Customers receiving goods outside United Kingdom may be liable for duty charges levied in their own country. You are responsible for any duty owed.

Cancellation, Returns and Refund Policy

If you are not satisfied with the goods or have changed your mind you have the right to cancel within 14 days of receiving the item. Please send an email to info@wheresthetwink.com to arrange a refund or replacement goods. Items must be received in the original condition and packaging. Unfortunately we cannot refund shipping costs back to you - unless the product is faulty or damaged. We would advise sending any returned items using a reputable, tracked parcel delivery or courier service, as we can’t take responsibility for items lost in transit. Please note that we cannot offer a returns policy for our framing service. Frames are made according to our customers’ requirements and therefore cannot be returned or exchanged.

Colours

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

Confidentiality

All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.

Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

Jurisdiction

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.

Certificate of authenticity

All items sold via this website and affiliated galleries are verified as genuine articles. You will receive a certificate to prove your purchase of an original.